Refund policy

Return & Refund Policy

Effective Date: 19/06/2026
Last Updated: 

At RAVENOR, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility
You may request a return if:
The product received is damaged or defective.
You received the wrong product or incorrect size (if shipped incorrectly by us).
The product has a manufacturing defect.
To be eligible for a return, the product must:
Be unused, unwashed, and unworn.
Have all original tags and packaging intact.
Be returned in its original condition.

2. Return Request Timeframe
Return requests must be submitted within 5 Days of receiving your order.
To initiate a return, please contact us at:
Email: Ravenor.support@gmail.com
Include : Order Number and Reason for Return 
Photos of the Product (if damaged or incorrect)

3. Return Approval
Once we receive your request, our team will review it.
If approved:
Return instructions will be shared via email.
Products must be shipped back within 2 Days of approval.
Returns sent without prior approval may not be accepted.

4. Refund Process
After we receive and inspect the returned item:
Approved refunds will be processed within [10 Days].
Refunds will be credited to the original payment method.
Shipping charges are generally non-refundable unless the error was on our part.

5. Exchange Policy
We offer exchanges for:
Wrong size (subject to stock availability)
Damaged products
Manufacturing defects
Wrong item received
If the requested product is unavailable, you may choose a refund or store credit.

6. Non-Returnable Items
The following items cannot be returned:
Products used, washed, or damaged by the customer
Items without original tags
Customized or personalized products
Gift Cards
Clearance or Final Sale items (unless defective)

7. Damaged or Defective Products
If your order arrives damaged:
Contact us within 2 Days.
Share clear photos/videos of the product and packaging.
Our team will verify the issue and provide a replacement, exchange, or refund.

8. Return Shipping Costs
If the return is due to our error (wrong product, damaged item, manufacturing defect), return shipping costs will be covered by Psycho Duck.
For all other approved returns, return shipping costs may be borne by the customer.

9. Cancellation Policy
Orders may be cancelled only before they are shipped.
Once dispatched, orders cannot be cancelled and must follow our Return Policy.

 

10. PARTIAL COD ORDERS 

For Partial COD orders, the ₹299 advance payment is non-refundable if the customer cancels the order, refuses delivery, or fails to receive the order, subject to applicable law. Refunds for eligible returns, defective products or incorrect items will be handled according to our Refund Policy.

10. Contact Us
For return or refund assistance, please contact:

Store Name: RAVENOR
Email : Ravenor.support@gmail.com
Phone : 9850550491